Team: Humbodlt Helpers
Team Participants:
- George Akai
- Giselle Avila
- Lusine Hayrapetyan
- Alicia Lopez
“Humboldt Helper increases employee satisfaction and productivity. Happy Employees = Happy Students.”
Problem
The problem being addressed is “rage clicks” or repeated clicking by users trying to locate information on websites, leading to user abandonment, decreased productivity, and significant revenue losses for organizations. Specifically, for the California State University (CSU) system, employees face frustration in finding information related to federal, state, and university policies, annual metrics, reconciliation forms, and other critical resources, resulting in decreased morale and satisfaction.
Technical Solution
The solution proposed is a chatbot called “Humboldt Helper” that aims to reduce click rage and increase employee satisfaction and productivity. The chatbot is designed to navigate complex and scattered information on websites, providing users with quick and concise answers to their queries. The approach involves a simplified user interface, data extraction from various sources (including web crawling), knowledge base creation using AWS S3 buckets, and integration with a prompt engineering system. The chatbot leverages AWS services and aims to handle a significant portion of standard questions, potentially reducing employee workload by up to 75%.
Showcase
| Presentation Recording | A recording of AI Summer Camp students presenting their project. |
| Slideshow | The accompanying slides shown in the video. |
| Source Code | All of the code and assets developed during the course of the AI Summer Camp. |
About the DxHub
The Cal Poly Digital Transformation Hub (DxHub) is a strategic relationship with Amazon Web Services (AWS) and is the world’s first cloud innovation center supported by AWS on a University campus. The primary goal of the DxHub is to provide students with real-world problem-solving experiences by immersing them in the application of proven innovation methods in combination with the latest technologies to solve important challenges in the public sector. The challenges being addressed cover a wide variety of topics including homelessness, evidence-based policing, digital literacy, virtual cybersecurity laboratories and many others. The DxHub leverages the deep subject matter expertise of government, education, and non-profit organizations to clearly understand the customers affected by public sector challenges and develop solutions that meet the customer needs.